Return, Refund and Replacement
If you wish to return an item for any reason, please contact our customer service first. Please email info@lplashes.com to discuss details and receive further instructions.
You can return unwanted and unused items in their original packaging within 14 days of receiving your order.
You are responsible for all fees incurred when returning items to LaPetite Lashes.
LaPetite Lashes is not liable for any loss or damage resulting from the use of the selected shipping service.
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Please avoid damaging or contaminating the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to adequately protect it from transport damage.
Eyelash glue, liquid products and lash shampoo cannot be returned.
For items that are used, dirty, damaged, or not in their original packaging, we reserve the right to refuse to accept the return or to retain part of the refund amount.
REFUNDS
Refunds can be issued for any item returned within 14 days of receipt, after the product has been inspected by our receiving department. No refunds can be issued for items that arrive at our warehouse damaged or used.
Refunds will only be issued once the returned items have been received by our distribution center team. Depending on the recipient's bank, it may take up to 10 business days for the refund to be received.
If an item is returned for a refund, please note that the original shipping charges are non-refundable.